Refund Policy — ReflexSat IPTV

1. Free Trial — Test Everything Before You Buy

We provide a complete 24-hour free trial with full access to our entire streaming library. We strongly recommend testing on your preferred devices — Firestick, Smart TV, Android, iPhone, MAG Box, Formuler, Dreamlink, or PC — and during peak usage hours (7-10pm) to ensure your internet connection can handle the bandwidth.

2. No Refunds After Activation

Due to the instant digital delivery of our service, all sales are final and non-refundable once your subscription has been activated and your M3U URL, Xtream Codes, or MAC address have been delivered to you via email, WhatsApp, or Telegram.

This is because:

• Activation is instant and cannot be reversed
• Login credentials cannot be "returned" once delivered
• We cannot verify whether the service has been used or shared with others
• Digital goods are exempt from statutory cancellation rights in the UK and EU once service delivery has begun under the Consumer Contracts Regulations 2013

3. Technical Issues — We Fix, We Don't Refund

If you experience any buffering, freezing, channels not loading, EPG issues, or VOD playback problems, our 24/7 technical support team will resolve it for free. We offer:

• Instant server switching to optimise your connection
• Free setup assistance via WhatsApp and Telegram (under 2 minutes)
• Alternative app recommendations for your device (TiviMate, IPTV Smarters Pro, IBO Player, etc.)
• Full EPG updates and channel list refreshes
• Wi-Fi and internet troubleshooting guidance
• VPN configuration support if needed

Over 99% of issues are resolved within 15 minutes and are related to the user's internet, router settings, or app configuration — not our servers. Our Anti-Freeze technology and 99.9% uptime guarantee ensure a premium experience for all subscribers.

4. Exceptions — When We Will Refund

We will issue a full refund ONLY in these two cases:

• 1. Service completely unavailable: If our servers are down for more than 48 consecutive hours and we cannot provide an alternative solution (this has never occurred in our history with our 99.9% uptime).
• 2. Duplicate payment: If you were charged twice for the same order or subscription period.

5. Non-Refundable Situations

We cannot issue refunds for the following reasons:

• Change of mind after activation
• Slow internet on your end (we recommend 10 Mbps for HD, 25 Mbps for 4K — test your speed at fast.com)
• Device incompatibility (test with our free trial first on all your devices)
• Third-party app issues (we support IPTV Smarters Pro, TiviMate, IBO Player, VLC, GSE Smart IPTV, and many others)
• Individual channels temporarily down (we maintain backup streams for all major channels)
• Using a VPN that blocks or throttles streaming traffic
• Purchasing the wrong plan duration (we offer 1, 3, 6, and 12-month plans — choose carefully)
• Not reading the channel list or content catalogue before purchasing
• Sports events buffering during high-traffic matches (we have dedicated sports servers to minimise this)

6. How to Request Support (Not Refund)

If you are experiencing any technical issues, contact us immediately for fast, free support:

Please include your username or order number and a video or screenshot of the issue — we resolve 99% of problems instantly once we can see exactly what's happening.

7. Chargebacks & Disputes

Initiating a chargeback or PayPal dispute without contacting us first is a violation of our terms of service and will result in:

• Immediate account termination without warning
• Permanent blacklisting from ReflexSat IPTV services
• Legal action to recover chargeback fees and damages

8. Subscription Renewals

All ReflexSat IPTV subscriptions are one-time payments and do not auto-renew. You will never be surprised by an unexpected charge. When your plan expires, you must manually purchase a new subscription to continue enjoying our service. You will receive reminder notifications 7 days and 1 day before your subscription expires.